Give your thoughts on living in the Isle of Man

Destination First launch first resident sentiment survey

Destination First has launched its first annual ‘Resident Sentiment Survey’.

Led by Visit Isle of Man, the board is 'dedicated to enhancing the visitor experience'.

The new survey has been designed to gather feedback and information from Isle of Man residents on various aspects of life on the Island. 

It also seeks to better understand how residents feel about the quality of the Island’s service culture, infrastructure and their overall satisfaction with living in the Isle of Man.

Key focus areas of the ‘Resident Sentiment Survey’ include:

• Service Culture: exploring residents’ perceptions of customer service across a wide range of sectors, from retail and hospitality to public services and tourism-related businesses.
• Infrastructure: gathering insights on the state of the Island’s transport networks, public amenities and wider infrastructure.
• Overall Satisfaction: understanding residents’ general satisfaction with living on the Isle of Man, including factors such as safety, accessibility and the quality of local services and facilities.

Ranald Caldwell, Chair of the Destination First Board, said: "We believe that understanding the thoughts and experiences of our residents is crucial in shaping the future of the Isle of Man.

"By gathering detailed insights from those who live here, we can ensure that the Island continues to evolve in a way that meets the needs and expectations of those that call the Isle of Man home, while also improving the overall visitor experience.

"This survey marks the first step towards establishing an annual resident sentiment survey, allowing us to track and monitor progress over time, and continuously improve service delivery across the Island. 

"We encourage all Isle of Man residents to take part and share their thoughts, as together we can work towards creating a sustainable and thriving destination for both residents and visitors alike." 

Sarah Maltby MHK, Destination First Board Member and political representative for Visit Isle of Man, added: "The Destination First Board promises to be a collaboration of stakeholders only seen in dreams between Isle of Man Government, local authorities and the great Manx community. 

"It is aimed at driving a cultural shift in how we present and enhance the Isle of Man for both residents and visitors. 

"While we have gathered valuable insights from local government and public authorities, we recognise that the voice of our residents is essential. 

"This is your opportunity to share your perspectives, raise concerns and help shape the future of your Island. We want to hear from you!"

The survey can be found here and will close on 30 April 2025.