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Customer trust important to Manx Gas boss

Talks set for new user agreement

The boss of Manx Gas says he's looking forward to talks to establish a new user agreement.

Ian Plenderleith has acknowledged the introduction of banded standing charges was a mistake as it didn't pass "the person in the street" test

He says moves to rebuild customer trust in Manx Gas are working, and a good relationship is even more important when the provider is a monopoly:

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