Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Tram derailment prompts cancellation of three Manx Electric Railway services
The Department of Infrastructure is on the scene
Government invests in new buses as part of fleet upgrade
Hybrid and low-emission models part of drive to cut fleet carbon footprint
Investigation launched into Manxman grounding as dredging work continues
Inquiry to determine when mud build-up was first known and what action was taken
Outgoing Lezayre Commissioner criticises government for 'interfering'
The comments are made as the local politician is set to step back after a lengthy period in local government
