Role introduced two years ago to help cope with increasing demand
Clinical navigators are said to be making a 'real difference' to the Island's Emergency Services Joint Control Room.
The role was introduced two years ago as a way to help cope with increasing demand to the service.
They are trained paramedics who establish the kind of care a caller may need.
Gail Anderson was one of the first to join the team:
You can listen to the full interview with Gail here:
For an exclusive 'Behind the Scenes' look at the ESJCR, you can listen to our special episode of Island life here:
Steam Packet sailings in doubt this weekend
Report published into fatal accident on Mona Manx
Dyslexia support 'has not progressed in over a decade'
Warning issued for wintry showers and ice
